Privacy Policy
London Heat Pumps Policy Completed: 10/01/2022
Your privacy is important. Please read this privacy policy to understand what types of data are collected on our website, and how it is used.
The type of personal information we collect
We currently collect and process the following information:
⦁ When you browse our website we collect the Internet protocol (IP) address used to connect your computer to the Internet.
⦁ If you perform a transaction such as a booking or a subscription on our website then we collect additional information such as name, email and phone number.
⦁ We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you when you make a booking, contact us, or subscribe to our newsletter.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
⦁ Legitimate Interest: If you contact us it is clearly in your legitimate interest for us to process your data and respond to your enquiry. We may also occasionally send you informative updates that are relevant to your business needs.
⦁ Consent: We collect explicit consent when customers subscribe for our marketing newsletter.
How we store your personal information
⦁ Information you supply is stored securely on cloud-based and local servers. Please take care not to share sensitive information in normal correspondence as this can never be guaranteed to be 100% secure.
⦁ Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Sharing of Data
⦁ From time to time we may use 3rd party Pixels. These are snippets of code which when enabled send anonymised browsing information to those third parties to help us run effective retargeting campaigns and to monitor patterns of website usage. These pixels are disabled by default until you enable them in our cookies pop-up notice.
Retention Of Data
We will be retaining data until the end of 2024 when we will undergo a review. In that review we will determine what data we should retain for lawful purposes or for the client’s legitimate interest, and what data should be deleted.
Use Of Cookies
We use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised web user experience.
Non-essential marketing cookies are disabled by default on our website until you accept them. It is also possible to switch off cookies by setting your browser preferences. For more information about what cookies we use and how we use them please click read our cookies policy.
We use the following types of cookies:
Functional
These cookies are used to ensure you can correctly navigate our websites and play videos, listen to podcasts or share pages via social media.
Performance
These cookies are used to analyse trends, administer the website, track visitor movements and gather broad demographic information for aggregate use. We use the information to compile reports and to help us improve our websites. These cookies are not linked to personally identifiable information.
Targeting and Advertising
We use standard technologies such as Google analytics to monitor user behaviour on our website.
Other technologies
If you register to receive updates by email, you will receive emails which will contain a web beacon. This will take the form of a small, transparent image, which is embedded in each email. It will be used to send information such as your IP address, when each email was viewed. We use information about email usage to compile reports and to help us improve our communications.
Your data protection rights
Under data protection law, you have rights including:
⦁ Your right of access – You have the right to ask us for copies of your personal information.
⦁ Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
⦁ Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
⦁ Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
⦁ Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
⦁ Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
⦁ You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by email if you wish to make a request at londonheatingpumps.co.uk